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The Platform
This document covers details of how to use the platform
vCX Platform
This is a place to know all about the platform
REST API components & How to read them
REST APIs are the most prevalent and user-friendly type of APIs you will most likely encounter. As a product manager, you play a pivotal role in working with your engineering team to bring digital solutions to life, and a fundamental part of that collaboration...
API Integrations
This document covers the details of API integrations on the vCX Platform
WhatsApp Templates - things to know
Templates Templates are used in template messages to open marketing and utility conversations with customers. Unlike free-form messages, template messages are the only type of message that can be sent to customers who have yet to message you, or who have no...
WhatsApp Template Management
This documentation covers details of the WhatsApp API documentation
Guides
This documentation provides guides to popular social messaging and media platform configurations and setup
WhatsApp Templates API Management
The template APIs allow you to create, delete, and fetch templates The templates API supports the following methods and are client specific GET POST DELETE Get all templates curl --location 'https://api.versal.one/<client-id>/templates' \ --header '...
Contact Management
This documentation provides details on how to manage contacts on the vCX platform
Send Template Messages
While sending a template message, the template contents are not sent. To send a template message, its media link [public link] & variable values [if any] are sent along with the template name and language Broadcast with caution - Do not spam. Spamming will le...
External Bot Integration
This documentation provides guidelines on how to connect external Bot like Botpress, Flowise, Voiceflow
Botpress & WhatsApp Integration
This documentation is based on the integrations possible in the vCX Platform and does not warrant that the external bot studios will work as changes in their architecture are beyond our control. It is our best effort to ensure that the connectivity works Bo...
WhatsApp API setup using developer portal
Step 1: App Creation on Facebook 1.1 Visit the Developer Portal: Ahoy, captain! Time to set sail for the mystical realm of Facebook’s Developer Island. Grab your digital compass and navigate to the treasure trove at developers.facebook.com. If you haven’t al...
Custom Bot integration with vCX
Follow the steps to set up WhatsApp API using the manual method or embedded signup A webhook to receive incoming messages Incoming Message format Below is the format of incoming messages payload as received from META webhook and will be forwarded to you...
Order & Product
The Order / Service / Appointment Module in vCX provides a centralized view of all your external orders, services, and appointments. This feature ensures businesses can seamlessly track, manage, and act on these records without switching systems, enabling fast...
Broadcast
Broadcast takes communication with customers to a new level. This sections allows you to personalise your conversations, updates with meaningful templates from our "Template Library" and your own customized templates. Creating Campaigns is much easier with tem...
Product
in vCX a product can be a physical product that you sell or a service that you offer. The section is neatly designed to create, upload or push your products into vCX and then being managed by META or Google Catalogs. These catalogs can then be sent to your cus...