The Platform
This document covers details of how to use the platform
Dashboard
The landing page of the vCX platform is the dashboard. The main page shows important stats tha...
Customer Response Management - CRM
vCX – The Social CRM by Versalence is designed to revolutionize customer communication and engage...
Contact Management
The Contacts Module in vCX – The Social CRM is designed to help businesses effectively organize, ...
Broadcast
Broadcast takes communication with customers to a new level. This sections allows you to personal...
Template Management
Templates Module The Templates Module in vCX simplifies communication by enabling businesses to ...
Create Template
Template Creation The Template Creation feature in vCX enables businesses to design and submit m...
Campaigns
Campaigns The Campaigns Module in vCX allows businesses to send targeted broadcast messages to g...
Product
in vCX a product can be a physical product that you sell or a service that you offer. The section...
Order
Like product, an order can be an order for a product purchased, a subscription registration, a me...
Settings
The control center of vCX is the Settings panel. It houses your profile as a user. As an administ...