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Versalence Backend API
by Lokesh Ravi
Order
Like product, an order can be an order for a product purchased, a subscription registration, a meal, or an appointment. Order view can be changed into order view or calendar view based on your business. Orders cannot be created, but can be pushed into the syst...
Settings
The control center of vCX is the Settings panel. It houses your profile as a user. As an administrator or user with previlages your may see My Company and My Plan My Plan hosts a variety of settings including integrations, add-ons, configurations, billing etc...
Dashboard
The landing page of the vCX platform is the dashboard. The main page shows important stats that are useful like total messages, total chat, total customers, and total orders/appointments in the last 30 days It is neatly laid out to give you access to all f...
Contact Management
The Contacts Module in vCX – The Social CRM is designed to help businesses effectively organize, manage, and leverage their customer base for better communication and engagement.
Conversations
vCX – The Social CRM by Versalence is designed to revolutionize customer communication and engagement by integrating multiple channels into a single omnichannel interface. It combines messaging platforms and social media channels, offering businesses a seamles...
Chat Plugin
This document speaks about integrating chatplugin into your platform Note: This feature is only available for Agencies and enabled on demand
Customer Response Management - CRM
vCX – The Social CRM by Versalence is designed to revolutionize customer communication and engagement by integrating multiple channels into a single omnichannel interface. It brings together messaging platforms and social media channels, offering businesses a ...
Zoho Integration with vCX
vCX brings a unified, AI-powered approach to customer engagement, seamlessly integrating with Zoho Desk to optimize support operations and improve response times. By leveraging automation and AI-driven workflows, businesses can significantly reduce operational...
Managing Data in vCX
Order creationUsers can create orders using an API, and then send them to a point of sale application for fulfillment. Order managementUsers can use an API to modify and cancel pending orders, retrieve daily orders, and more. Supply chain transparencyUse...
Contacts
The Contacts Module in vCX – The Social CRM is designed to help businesses effectively organize, manage, and leverage their customer base for better communication and engagement. What is the Contacts Module? The Contacts Module serves as the central hub fo...
🤖 AI Bots by Versalence
Smarter Conversations, Built for Real Impact Versalence delivers enterprise-grade, AI-powered bots that elevate how businesses engage with their customers—across messaging platforms like WhatsApp, WebChat, and more. Built on Botpress Studio, our bots combine ...
Getting updates from vCX
If you want to receive updates into your system, when an order is changed in vCX, this could be via the API or manually, you can incorporate your webhooks to receive this information
Interacations
2. Interactions Interactions focus on social media channels where businesses engage with customers through posts, comments, likes, and other social activities. These include: Facebook LinkedIn Instagram Interactions help businesses manage their onli...
Groups aka Segments
Groups and Customer Segmentation The Contacts Module in vCX takes customer segmentation to the next level with dynamic groups, enabling businesses to categorize and target their customers more effectively. What are Groups? Groups allow you to segment c...
Google Sheet Service Integration
Template Management
Templates Module The Templates Module in vCX simplifies communication by enabling businesses to send predefined or customized messages quickly and effectively. Templates are powerful tools for initiating conversations, ensuring consistency, and saving time. ...
Bots build by Versalence
Versalence Infocomm has developed a suite of AI-powered bots to enhance customer engagement, streamline operations, and drive business growth.