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Interacations

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2. Interactions

Interactions focus on social media channels where businesses engage with customers through posts, comments, likes, and other social activities. These include:

  • Facebook
  • LinkedIn
  • Instagram

Interactions help businesses manage their online presence, gather customer feedback, and build brand loyalty across social platforms.

How vCX Brings Everything Together

The Social CRM combines Conversations and Interactions into one centralized dashboard, enabling businesses to:

  • Streamline Communication: No more switching between platforms—manage all customer conversations and interactions in one place.
  • Enable Convergence: Achieve true omnichannel engagement by integrating messaging and social channels.
  • Enhance Efficiency: Respond faster and ensure a consistent experience for customers across all channels.
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