Integrating Zoho with vCX

Creating Zoho API's for Integration with vCX

Head over to https://api-console.zoho.in/ (please check your region, it could be .in, .eu, .us etc)

Click Add Client -> Self Client

Add Scope and select Time Duration to 10 minutes

For more information on scope, check this link https://desk.zoho.com/DeskAPIDocument#OauthTokens#OAuthScopes

Add the scope Desk.tickets.ALL,Desk.tasks.ALL,Desk.basic.READ,Desk.settings.ALL,Desk.events.ALL,Desk.articles.READ

Client ID and Secret can be found on the next tab

Click Create on Generate Code to select the service and create the code

Click on Create to reveal to code