# Create Template

## **Template Creation**

The **Template Creation** feature in vCX enables businesses to design and submit message templates for WhatsApp that serve as powerful tools for customer engagement, updates, and secure communication.

[![image.png](https://docs.versalence.online/uploads/images/gallery/2024-12/scaled-1680-/DnY6LId0JVtCKlzT-vsoimage.png)](https://docs.versalence.online/uploads/images/gallery/2024-12/DnY6LId0JVtCKlzT-vsoimage.png)

### **Types of Templates Supported**

1. **Marketing Templates**
    
    
    - Used for **promotional messages**, offers, or campaigns.
    - Ideal for broadcasting and initiating customer engagement.
    - Example: *"Hi \[Name\], enjoy 25% off on your next purchase! Offer valid until this weekend. Shop now!"*
2. **Utility Templates**
    
    
    - Designed for **informational or transactional updates**.
    - Perfect for sending order confirmations, appointment reminders, or status updates.
    - Example: *"Your order #\[Order ID\] has been shipped. Track it here: \[Link\]."*
3. **vSecure Templates** *(Add-on)*
    
    
    - A specialized **authentication template** used for secure customer verification.
    - Designed to send OTPs (One-Time Passwords) or secure access messages.
    - Ensures security in communication for sensitive processes like login verification or order confirmation.
    - Example: *"Your vSecure OTP is 123456. Do not share this code with anyone."*

[![image.png](https://docs.versalence.online/uploads/images/gallery/2024-12/scaled-1680-/g4WHGxCnoznHelmz-fS5image.png)](https://docs.versalence.online/uploads/images/gallery/2024-12/g4WHGxCnoznHelmz-fS5image.png)

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### **Key Uses for Templates**

Templates are versatile and can be used across the vCX platform:

- **Conversation Starters**: Initiate chats with customers in a professional and compliant manner.
- **Broadcast Campaigns**: Target dynamic groups with promotional, informational, or utility messages.
- **Secure Communication**: Use **vSecure** templates to ensure safe and reliable authentication.

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[![image.png](https://docs.versalence.online/uploads/images/gallery/2024-12/scaled-1680-/QuLmZQcj2d6ky0xC-KMuimage.png)](https://docs.versalence.online/uploads/images/gallery/2024-12/QuLmZQcj2d6ky0xC-KMuimage.png)

### **How to Create a Template**

1. **Choose Template Category**:
    
    
    - Select from **Marketing**, **Utility**, or **vSecure**.
2. **Draft Content**:
    
    
    - Follow WhatsApp’s content guidelines for clarity and compliance.
    - Include placeholders (e.g., `[Name]`, `[Order ID]`) to personalize messages.
3. **Submit for Approval**:
    
    
    - Templates must be approved by WhatsApp before use.
    - Track approval status directly in the **Templates Module**.
4. **Deploy Templates**:
    
    
    - Use approved templates in **conversations**, **broadcast campaigns**, or **workflows**.

[![image.png](https://docs.versalence.online/uploads/images/gallery/2024-12/scaled-1680-/8WwjBgOkXZP5LMMD-1qGimage.png)](https://docs.versalence.online/uploads/images/gallery/2024-12/8WwjBgOkXZP5LMMD-1qGimage.png)

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### **Coming Soon: Template Library**

We are excited to announce the upcoming **Template Library** feature!

- Access a library of **predefined templates** for various use cases.
- Easily customize templates to match your brand’s voice.
- Save time and effort with ready-to-use templates for campaigns, chats, and broadcasts.

[![image.png](https://docs.versalence.online/uploads/images/gallery/2024-12/scaled-1680-/KKr50aed5lc8sEEi-7Hrimage.png)](https://docs.versalence.online/uploads/images/gallery/2024-12/KKr50aed5lc8sEEi-7Hrimage.png)

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### **Why Use vCX Templates?**

- **Speed and Efficiency**: Preapproved templates enable quick, compliant messaging.
- **Versatile Usage**: Use templates for marketing, customer support, and secure communication.
- **Enhanced Personalization**: Add dynamic fields to tailor messages to each recipient.
- **Secure Add-on**: Ensure customer trust with vSecure authentication templates.
- **Future-Proof**: The **Template Library** will further simplify and scale your messaging efforts.

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The **Template Creation** feature in vCX ensures you always have the right message ready—whether it’s for promotions, customer updates, or secure verifications—helping you drive engagement and build trust at scale.