Conversations

vCX – The Social CRM by Versalence is designed to revolutionize customer communication and engagement by integrating multiple channels into a single omnichannel interface. It combines messaging platforms and social media channels, offering businesses a seamless and unified way to interact with their customers.

Key Components of the Social CRM

1. Conversations

Conversations encompass all messaging channels that enable real-time communication with customers. These include:

• WhatsApp
• Webchat
• Instagram Messaging
• Telegram
• And more!

Conversations are ideal for direct, instant interactions and customer support, enabling businesses to respond to inquiries quickly and efficiently.