Integrating Zoho with vCX Creating Zoho API's for Integration with vCX Head over to https://api-console.zoho.in/ (please check your region, it could be .in, .eu, .us etc) Click Add Client -> Self Client Add Scope and select Time Duration to 10 minutes For more information on scope, check this link https://desk.zoho.com/DeskAPIDocument#OauthTokens#OAuthScopes Add the below scopeĀ  Desk.tickets.ALL,Desk.tasks.ALL,Desk.basic.READ,Desk.settings.ALL,Desk.events.ALL,Desk.articles.READ,Desk.contacts.CREATE,Desk.contacts.UPDATE,Desk.contacts.DELETE,Desk.contacts.READ,Desk.search.READ Client ID and Secret can be found on the next tab Click Create on Generate Code to select the service and create the code Click on Create to reveal to code